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If you are not entirely satisfied with any product then please return the item(s) in their original condition and packaging within 10 days of receipt. Please complete the returns form on the back of the packing slip and include in the parcel.
Upon receipt, we will issue a full refund or exchange the item for a different size or colour, depending on your instructions. You will be required to pay postage on any exchanges and we will contact you first to let you know how much before we ship your replacment.
All returns are processed within 3 working days of receipt. When your return has been processed you will be informed by email.
Items that are returned to us after 10 days or fall outside our return policy will not be refunded.
Delivery charges are non-refundable.
Sale items are non- refundable
Items may not be exchanged for a completely different product. If you require a different product, you will need to place a new order!
Please ensure you don’t wear deodorant or perfume or anything else that could leave a mark/scent when trying on the clothes. Items that appear to have been worn or are damaged and are not fit for resale are not eligible for refund or exchange, without exception.
Shoes and boots MUST come in their original box with tissue and packaging intact and unmarked, otherwise they will be refused as we cannot re-sell them, and cannot obtain replacement boxes.
IMPORTANT NOTE - Please note that we are a small store and every item is hand picked and checked before it is sent out. We absolutely will not refund if an item has obviously been worn or has been sent back damaged so please don't try! Abuse of our returns policy will prevent you from shopping with us in the future.
Items marked with a ‘*’ next to the product name are non-returnable for hygiene reasons. This includes underwear, swimwear and earrings.
When returning an item to us for refund or exchange, you are responsible for the item until it reaches us. We recommend you choose a postage method, which insures you for the value of the goods.
Please complete the Returns Form and send the item by an appropriate recorded delivery service to:
Dollydagger Returns
PO Box 5210
Hove
BN52 9LB
United Kingdom
We take great care to hand pick and check every item before it is sent out but mistakes can sometimes happen. If the item you received is faulty or not what your ordered then please email customercare@dollydagger.co.uk with your name, address and order number and a description of the problem. We will contact you with details on how to proceed with the return.
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order and obtain a full refund. This excludes items clearly highlighted with a ‘*’ next to the product name, which cannot be returned for hygiene reasons. All order cancellations must be sent in writing, either to customercare@dollydagger.co.uk or to the postal address shown above within 7 days, quoting your name, address and order number. Once the order has been cancelled all goods should immediately be sent, by recorded delivery to the address above in their original condition and packaging. Please note when returning an item to us, you are responsible for the item until it reaches us. We recommend that you choose a postage method, which insures you for the value of the goods.
If a discount voucher was used with your original order the amount refunded will be adjusted accordingly. |
